Refunds, Returns, Exchanges and Cancellations Info

We’re so happy you chose us for your creative projects! Because we are a small shop specializing in custom-cut materials, we want to be as transparent as possible about how we handle returns.

Our Return Process 

We take so much joy in hand-cutting every yard specifically for your creative projects! Because our fabrics and supplies are carefully prepared for you, this return policy applies to all items sold in our shop. Since each piece of fabric is tucked away in our inventory as "sold" the moment it leaves the bolt, we’ve designed our process to be as fair and clear as possible: 

1. A Quick Check: To find a new home for the item, it must be in its original condition—uncut, unwashed, and free of any scents (like perfume or smoke). Since we can’t restore fabric once it’s been altered, we can only accept materials that are exactly as they were when they left our shop.
   
   
2. Say Hello: Please send us a note at hello@prettylittlehedgehog.com within 7 calendar days of receiving your order so we can get your return authorized. We’ll send over all the details on where to send your package. To make sure your refund finds its way back to you smoothly, please wait for this confirmation before shipping.
   
3. Pack with Love: Please gently fold your fabric and place it in a waterproof mailer or bag (the original packaging is perfect!) to keep it safe from the elements on its journey home.
   
   
4. The Trip Back: As a small, independent shop, we kindly ask that you cover the return shipping costs. While big-box stores often hide "free" shipping costs inside higher markups, we prefer to keep our fabric prices as low and honest as possible for the entire sewing community.
   
   
• Pro-Tip: To save a bit of money, we recommend using Pirate Ship. It’s completely free for you to use and gives you access to the same deeply discounted rates (up to 89% off!) that we use as a business. You can print a label at home and skip the line at USPS or UPS.
• Keep it Tracked: We suggest using a tracked service so we can both watch your fabric arrive safely at our studio.
  
  
5. Your Refund: Once your item arrives and is inspected, we will issue a refund to your original payment method. Because returned fabric must be re-measured and sold as a "remnant" or at a discount, a 20% restocking and processing fee (minimum $5.99) will be deducted from your total. 

If We Made a Mistake 

If we sent the wrong item or there’s a flaw we missed, please let us know right away! In these cases, we’ll waive all fees and make it right immediately—your creative success and happiness mean the world to us.