If your order includes an item marked Pre-order, the remainder of your order will be held until the preorder item is ready to ship, otherwise, please do not combine your orders with Pre-orders with items available to ship. If you have any questions regarding the status of your order, please contact us via email with your Order# at firstname.lastname@example.org and we will get back to you immediately.
Information on International Shipping
Currently, we are only offering international Canadian shipping. Please contact us via our store chat or our contact form to request for an international shipping quote. We will get you the best rate possible! Once all items are paid, we will pack your order and ship it promptly. All items from the sale are final.
Please verify that your address is correct. Our first choice in international shipping is USPS. Please note that USPS does not track First Class and Flat Rate Envelopes once they leave the US. Neither delivery confirmation or insurance is available.
Pretty Little Hedgehog is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please note that even with these shipping methods, transit times may vary due to customs delays.